Frequently Asked Questions
Delivery Time
Packs & Templates
All packs and templates are delivered instantly and made available to download.
Animations
Delivery times vary based on workload and availability, but in majority of cases, you can expect to receive your goods on the same day.
Refund Policy
If you have any questions about refunds contact: payments@subshen.com
NOTE: orders that have already been delivered are NON-REFUNDABLE
Orders
Files
Tags are delivered with a drag and drop transparent mp4 and blue screen mp4.
Packs are delivered in a .PSD format and only compatible with Adobe Photoshop.
Compatibilty
All tags should be compatible with most programs that allow .MOV files.
If you don't use a program which supports .MOV files, a blue screen .MP4 is included.
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